Hotel Review of the
Glacier's Reach Whistler
July 26, 2010
The room had two decks with a great view. Upper deck filled with snow
but bottom deck was great. The underground parking was a nice touch but
the spaces are quite narrow. Stores for all you need are across the
street. Walking distance to everywhere in the village and ski lifts.
Would definitely go back here. Be sure to take supplies for breakfast.
Very few places in the Village open for breakfast.
Hotel Review of the
Glacier's Reach Whistler
Jun 16, 2010
My friends and I stayed here in May for my bachelorette and, while the
place itself was fine, we received terrible treatment from their
on-contract security firm and from management.
We had heard this hotel was a popular party spot. That clearly was not
the case as security was completely intolerant and heavy-handed. We are
all professionals in our mid-thirties so it was not like we were having
a wild party - just some laughter from the hot tub and some music.
Unfortunately, because the condos are set around a courtyard, noise
travels so you have to be absolutely quiet all the time or risk the
wrath of security. We ended up getting noise complaints and actually got
evicted - the first time any of us have have ever been evicted from any
location in our lives. (We had to find another hotel).
As soon as we got back, we discovered that the hotel had charged our
credit card $500 -we were told this was "in anticipation of possible
damages". This is on top of the $500 damage deposit we had already paid
when we booked the place - so that is $1,000 in damage deposits which we
were told would soon be refunded, as soon as they completed the
inspection.
Weeks go by and the charges are not removed. So, with $1000 in damages
now on our credit card, we asked them to send us proof of any damages we
had caused. That started off a seven week struggle with them in order to
get their staff to send us invoices and documentation on the so-called
damages. When we finally got them, they included a slew of ridiculous
security fees and regular maintenance tasks such as "removing paint cans
from closet", and "oiling shower door" which anyone with could see had
nothing at all to do with our stay, and everything to do with them
scouring the place for any little thing that was out of place, and then
getting it fixed and charging it all to us. This charge was, of course,
in addition to the $1300+ we had paid for the place, since of course
they did not refund us for the night we did not stay there due to the
eviction.
We tried to resolve the issue with the damage deposits with them, but
ResortQuest staff were completely disorganized and never got back to us.
When we tried to call them, we were told to not call them and only to
email - but when we would email, noone would call us back. When we
finally got through to someone, they told us person X was dealing with
it and transferred us to someone else. When we spoke to person X, they
had no knowledge of our request and would send us around in circles to
other people. We finally gave up because we were so fed up with dealing
with them and we knew small claims court was our only option. All told,
with the extra charges they added on, we paid $2300+ for one night at
this place.
Totally unprofessional management, completely unreasonable security
staff, and a complete rip off. I would never recommend this place or any
places that Resort Quest operates to anyone I know.
Hotel Review of the
Glacier's Reach Whistler
Apr 30, 2010
We just came back from five days at Whistler; we are two adults and two
kids (10 and 8 years old). Trevor recommended unit #45 to us because it
is on the back side away from the common pool - nice & quiet. The
townhouse was spacious, although storage space for skiing gear is very
limited. The two bedrooms are of decent size, clean, and the bathrooms
were nice. Overall this is a great unit, great location (close to
village stroll, bus stops, and lift) but at $275/night it seemed a bit
pricey.
Hotel Review of the
Glacier's Reach Whistler
Mar 23, 2010
My husband and I stayed at 95 Glacier's Reach and had a great time. We
selected it after reading a positive review and corresponding with the
friendly and professional owner. The unit comfortably sleeps two and was
very clean and well maintained. It was perfect for our week long stay.
We loved the unique layout...
1st floor: Small mud area for skis and boots.
2nd floor: Well supplied kitchen and living area, including kitchen
table, comfortable leather couch (pull out), gas fireplace, and large TV
w/ DVD player. Sliding door leading to a porch with grill.
3rd floor: Full bathroom with jetted tub, hairdryer. Stacked
washer/dryer, and bedroom with flat screen TV. Sliding door off the
bedroom leading to the outdoor covered private hot tub. Hot tub is above
the ground with beautiful mountain views. Important to note that some
units at Glacier's Reach have hot tubs on the ground floor without
mountain views or privacy.
Other: Wireless internet service in the unit. Shuttle stop right across
the street from the complex, or walk through the village to the lifts in
15 minutes. Within two minutes of the complex is the Market Place, which
conveniently has a grocery store, liquor store, drug store, Starbucks,
and some retail shops. Once you walk through the Market Place, you’re in
the village, with restaurants, bars, and retail shops, on the way to the
lifts. Glacier's Reach is convenient to the village without the late
night noise. Highly recommend #95.
Hotel Review of the
Glacier's Reach Whistler
Feb 24, 2010
You've found the perfect home for your unforgettable Whistler vacation!
Location, location, location- as close as you can get to the village
without having bars and restaurants under you, and no car needed! Enjoy
all the best amenities and many personalized extras in your private
entry Whistler condo, like stocked cupboards and refrigerator, free web
access, movies, music and games. As one of our guests wrote, "We could
have stayed in cheaper accommodations but we're SO glad we chose yours.
It's everything you said and more!" The versatile floorplans allow for
different configurations. Up to 12 guests- all are a perfect fit!
Hotel Review of the
Glacier's Reach Whistler
Jan 16, 2010
We stayed in Dec, so although this is a ground-floor condo, we never really
saw anyone. It helps that its in the far corner, so nobody really had any reason
to walk by. The condo itself was quite nice, the hot tub warm and a great treat,
and a comfy bed. My only criticism is that it is slightly run down, and what I
mean by that is a poor flooring job, poor paint job. That is really only me
being very-critical though, the kitchen was modern, and everything was clean.
The flatscreen TV, Wireless Internet were great! I would definitely recommend
this place, the owners were great to deal with, and Whistler is an amazing place
to visit! As far as noise goes, this wasn't a problem, but it was also the
deadest it gets at Whistler, and not all the rooms were rented out. |
