Hotel Review of the Adara Hotel Whistler
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Hotel Review of the Adara Hotel Whistler
Sep 11, 2010
I was very impressed with the hotel and its staff. The location is amazing and
the room was fantastic. We stayed in a loft room that had a fireplace, balcony
that looked up to the mountains and a really cool bathroom with a rain shower.
I was really taken aback by the young man at the front desk named Mark. He is
very polite and well-mannered and really showed an interest to us. He had many
suggestions as to what to do in Whistler, and always was sure to greet us as we
came and went from the hotel. If I could see Mark again I would tell him he
gives the best service in any hotel I have ever been in. I believe it was also a
stressful night for this young man, but he didn't let it show and that is
professionalism.
If I had one complaint it would have been the noise coming from outside and that
(learning now) there are bylaws. I wish I had called Mark to complain as I am
sure he would have dealt with it amongst everything else he was dealing with but
I did not want to bother. I sincerely hope he still works there the next time we
come to visit at Christmas.
A small hotel, great rooms, great staff, really took care of us and the coffee
was great in the morning.
Hotel Review of the Adara Hotel Whistler
Sep 9, 2010
We really loved our room at the Adara, which had a fireplace and lots of other
nice amenities along with a great view of the mountains. The hotel is a little
beaten-up from skis hitting walls, but other than that had a lot of panache. But
bring your guidebooks and blackberries; the staff know nothing about the area
and were not very helpful.
Hotel Review of the Adara Hotel Whistler
Aug 31, 2010
My fiancé and I booked a trip up to Whistler for a romantic getaway just for the
weekend and where very disappointed with this so called 4 star hotel. The room
was an absolute wreck….there were cracks in the walls, paint peeling off the
doors, and the carpet was burnt with an iron which explains why there was no
iron in the room. On top of this the women working at the front desk were very
rude and not pleasant at all. I asked for an extra towel and was told they don’t
have enough, what hotel doesn’t have enough towels!?! I got completely ripped
off and this is definitely not a 4 start hotel.
Hotel Review of the Adara Hotel Whistler
Aug 30, 2010
Not only were the front desk staff ill-informed, unhelpful and rude-the room was
located right above the hotel's outdoor restaurant which was loud well into the
night. Nobody was available to help us with our luggage when we arrived and we
were left to heave it into the elevator by ourselves after a long day on the
road. The housecleaning staff finally showed up at around 5pm after I had had to
phone the front desk twice to request that they service our room. When I asked
to have a clean cover for the duvet (which had fallen on the floor) the man at
the front desk told me there would be an additional $20.00 charge for any fresh
sheets!!! None of the staff seemed to have any idea as to how things worked in
the hotel; for example, when we called down to ask how to turn off the ceiling
fan I had to speak to 3 people before someone finally came up with a remote
control device which didn't even work. Finally, they double charged me for the
'valet' service ($20.00 per night). I would recommend 'not' staying at this
hotel, if you want a pleasant and enjoyable stay in Whistler.
Hotel Review of the Adara Hotel Whistler
Aug 20, 2010
If you are looking for a restful sleep, this is NOT the place for you.
Arriving at the hotel I requested a room far from the club (I read about this
after booking the hotel, my bad) indicating that I am a light sleeper. We were
placed on the 2nd floor in the middle of the hotel, right above the bar, and
above the entrance to the bar. We didn't know this until 10:30pm and then had
the pleasure of listening to the music blaring until 2:3am and then the people
hanging outside under our window after the bar closed down until 3:3am. Pretty
nice of her to place us in this room huh? The next morning in the elevator
someone said to us "I guess you don't come to this hotel to get a good nights
sleep." No wonder people dosed off on the loungers at the outdoor pool, they
were trying to catch up on their sleep!
The next night we kept the air conditioner on all night (the noisy ones in the
window) just to drown out the loud music and the people coming and going.
The other thing that I would mention is that they do not clean your room or
provide fresh linen or towels until day 4. I usually use my towels 2 days in a
row, but if you want fresh towels, there is a fee for fresh clean towels. I have
never heard of any hotel making their guest wait 4 days and then charging them!
Glad we only stayed there on Wednesday and Thursday.
But, in the end you get what you pay for and we paid $99.00 a night plus $20.00
a night for parking.
Hotel Review of the Adara Hotel Whistler
Aug 18, 2010
Just got back from a quick trip to Whistler. The Adara is perfectly located in
the heart of Whistler Village within walking distance of all that you need in
Whistler. The property is small and intimate. There is a great pool to relax in
after a day of activities.
The wireless internet is very convenient and included in the rate. The hotel
staff were very friendly and helpful.
Hotel Review of the Adara Hotel Whistler
Aug 13, 2010
I booked the Adara because the other 4 star hotels in the same price range
looked a bit foofoo for me, I love the retro look in the hotel photos. When we
arrived, I was sorely disappointed. The elevator is old and tiny, the corridors
to the rooms were dark and dank. I know this is a renovated property, but they
didn't even spring for new doors. The doors to the rooms on our floor were just
those eighties doors we all had in our houses, but they painted them white. Very
cheap for their four star rating. When we walked in, I was so ticked off. i paid
$189 dollars for the equivalent of my local Ramada (they are fine, but when away
on your ten year anniversary, you want something classier). The finishes are
poor quality. In the pictures, the rooms look like a funky blend of retro chic
meets ski lodge, in reality the furnishings are laminated wood grain. This is
all fine if you aren't paying $200 a night with tax and thought you were getting
a higher class establishment. I have been other rooms in various hotels for the
same price range, and they far exceeded the caliber I got at the Adara. The
design concept is fantastic, the follow through sucked. I will say that the
staff seemed nice enough, and the bed was amazingly comfortable. We were
supposed to have WIFI, but the code they gave us didn't work, so we just didn't
bother.
Management response from Bellstar, Manager
Aug 16, 2010
We sincerely value the opinions and comments that our valued guests take the
time to communicate to us. Honest feedback is one of the best ways for the hotel
to improve on service and the overall facilities at the resort.
The hotel underwent an extensive renovation in 2005 and certain building
structures, such as the elevator size cannot be changed. With the volume of
visitors to Whistler Village and the Adara Hotel normal wear and tear is to be
expected. The hotel has an ongoing maintenance and upkeep schedule and does
their utmost to keep the building in excellent repair. Our corridors are
scheduled to be repainted in September with a new colour and complimenting trim.
Although this guest’s perception was that the hotel fell short of the retro
design concept, other guests have raved about the look and feel of the hotel. We
hope that potential future guests will experience the hotel for themselves and
enjoy all we have to offer. |
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Adara Hotel Whistler
4122 Village Green Whistler
British Columbia V0N 1B4 Canada
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