Review of the Sandman Hotel Victoria
March 16, 2011
Sandman Hotel & Suites was a nice surprise. Hotel is
central and steps away from great bars, restaurants and
shops. Fairly priced hotel...actually more like an
apartment. Hotel was clean with modern furniture and
decor.
Front desk staff was stellar and always willing to help
and go the extra mile. Another hotel plus was the free
WiFi offered. I highly recommend this hotel in beautiful
Vancouver!Review of the Sandman Hotel Victoria
Feb 19, 2011
We checked into this hotel. We were told the rate we
received online was crazy and they had never heard of
the ``weekend best rate`` deal. It was even lower than
the best room rate offered to our large group which was
also staying there and renting a 2 day conference room
there. We were finally given the lower rate and given a
room on the 4th floor. The room was clean and quite
average with the basic hotel amenities. Nothing
outstanding, just very basic and average. This was fine
with us as we were not looking for anything spectacular.
The BED however, was extremely hard and uncomfortable.
Now, I understand the main purpose for staying at hotel
is to sleep, one would think the beds would be more
comfortable so one could get a good nights rest. Not in
this case!! We tried to make the best of it however it
was just too hard and we couldn`t imagine staying 2
nights on this hard bed. At one point I actually
wondered if the carpet on the floor would be softer to
sleep on. I called the front desk and asked of they had
another room or even a mattress pad which would allow us
to sleep. The front desk clerk was very apologetic and
polite, upgraded us to a suite room on the same floor at
no additional charge. The room was very nice and the bed
was soft as well. I was impressed and very appreciative
to the kind customer service lady at the front desk. It
made me wonder that if you pay more, you get a softer
bed which allows you to actually sleep.
The internet was easy to connect with and fast enough
for what we needed it for. I came down to eat breakfast
at their ``on-site restaurant`` that was advertised on
their web site and was told I have to move to the Sharks
club Bar to order and eat my breakfast. I wasn't overly
impressed. If I had wanted to eat in a bar, I would have
gone to the bar. I was looking for a quiet place where I
could eat my breakfast and read the newspaper. That
evening I tried ordering room service and was told by
the sharks club employee that our stay wasn't setup in
their system right and we would have to come down and
pickup our food there. I came down, got our food and
returned it our room on the 4th floor. When I opened my
food container up, it was just a burger on a plate and
my Caesar salad was completely missing. I called the
sharks club and they apologized and agreed to deliver
the missing salad to my room - approx. 10 minutes later.
Again, I wasnt overly impressed with the service here.
The male checkout clerk on Sunday did not know how to
process the lucky 13 program and whether it even applied
for the on-line ``weekend best rate`` price we had paid.
I was told that there was no manager on duty for him to
check with. Several other customers were being told the
same thing and were quite aggravated. It made me wonder
why advertise such programs if you don`t train your
staff on how to implement it. It only aggravates
customers when an ``customer service employee`` for a
company is either incompetent or lacks proper knowledge.
We were all told we would find out the next day once he
had a chance to ask someone more knowledgeable or
someone in a authority position. It has been 3 days
since we checked out and nobody has gotten back to us
about this program offered. I tried calling the front
desk manager however he or she doesn't seem available,
so I left another message. Overall the 2 night stay was
just ok, it really had the potential to being really
great with some minor changes from management who
actually cared about their customers stay here.
Review of the Sandman Hotel Victoria
Oct 17, 2010
Nothing outstanding either way
Very average for the price, Location farther from
downtown than we anticipated but ample free parking a
plus. Quite close to a large mall if shopping is an
interest. I would go back there again because of the
location and it was very clean. |
